- Shipping & Returns
Shipping & Returns
It’s OK to change your mind! If you are not 100% satisfied with your standard purchase you have 30 calendar days to return the product from the date you received it. Custom purchased items are not eligible for return.
Standard items must be returned in the original packaging in the same condition that you received it accompanied by a copy of receipt.
Once the item is received, your refund will be issued within 15 business days less our re-stocking fee of 15% off your purchase. If you were charged for freight/shipping this is a third party expense that is non-refundable.
You can also return the product for exchange instead but shipping costs will be your responsibility to get the exchanged item shipped back to us as well as shipping costs for shipping the new item to you.
The Millwork Market is happy to offer FREE curbside freight shipping on all “standard” decorative panels and interior/exterior doors.
Lite Kits and custom purchased items are subject to shipping and handling costs. These costs will be included in the quote you receive back from the request you submit.
Detailed freight instructions will be provided to you when your order ships, please take a moment to read them carefully and confirm you understand the terms.
We look forward to working with you!